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Average ticket reply time is 1 to 2 hours during our live support hours. Otherwise, we guarantee to reply to your ticket in 24-48 hours if it falls outside our live support hours.

LIVE Support Hours:

GMT +8
Mondays To Fridays
8:00 am to 5:00 pm

EST Time Equiv
Sundays to Thursdays
7:00 pm to 4:00 am